{if $ticket.creatorid} {/if} {if $ticket.createtime} {/if} {if $ticket.invprojectid} {/if} {if $ticket.parentid} {/if} {if $ticket.relatedtickets} {/if} {if $ticket.childtickets} {/if} {if $ticket.message} {/if}
{icon name="helpdesk" class="fa-fw"} {t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}
{icon name="user" label="Created by:" class="fa-fw"} {$ticket.creator}
{icon name="uptime" label="Creation time:" class="fa-fw"} {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
{icon name="money" label="Investment project:" class="fa-fw"} {$ticket.invproject_name} ({$ticket.invprojectid})
{icon name="uptime" label="Uptime:" class="fa-fw"} {$ticket.uptime}
{icon name="cause" label="Cause:" class="fa-fw"} {if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}
{icon name="priority" label="Priority:" class="fa-fw"} {$_RT_PRIORITIES[$ticket.priority]}
{icon name="parentticket" label="Parent ticket:"} {t a=$ticket.parentid|string_format:"%06d"}$a{/t}
{icon name="relatedticket" label="Related tickets:"} {foreach $ticket.relatedtickets as $i} #{$i.id|string_format:"%06d"} {$i.subject}
{/foreach}
{icon name="childticket" label="Child tickets:" class="fa-fw"} {foreach $ticket.childtickets as $i} #{$i.id|string_format:"%06d"} {$i.subject}
{/foreach}
{icon name="info" label="Body:" class="fa-fw"} {$ticket.message|replace:"\n":"
"}
{if ($event.ticket.state != $smarty.const.RT_RESOLVED || ($event.ticket.state == $smarty.const.RT_RESOLVED && $aet && ($smarty.now - $event.ticket.resolvetime) < $aet)) || (ConfigHelper::checkPrivilege('superuser'))} {button type="link-button" icon="message" label="New Message" href="?m=rtmessageadd&ticketid={$ticket.ticketid}"} {/if} {button type="link-button" icon="note" label="New Note" href="?m=rtnoteadd&ticketid={$ticket.ticketid}"}