{if $ticket.creatorid} {/if} {if $ticket.invprojectid} {/if} {if $ticket.parentid} {/if} {if $ticket.relatedtickets} {/if} {if $ticket.message} {/if}
{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}
{trans("Created by:")} {$ticket.creator}
{trans("Investment project:")} {$ticket.invproject_name} ({$ticket.invprojectid})
{trans("Uptime:")} {$ticket.uptime}
{trans("Cause:")} {if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}
{trans("Priority:")} {$_RT_PRIORITIES[$ticket.priority]}
{trans("Parent ticket:")} {t a=$ticket.parentid|string_format:"%06d"}$a{/t}
{trans("Related tickets:")} {foreach $ticket.relatedtickets as $i} #{$i.id|string_format:"%06d"} {$i.subject}
{/foreach}
{trans("Body:")}
{$ticket.message|replace:"\n":"
"}
{if $event.ticket.state != $smarty.const.RT_RESOLVED} {button type="link-button" icon="message" label="New Message" href="?m=rtmessageadd&ticketid={$ticket.ticketid}"} {button type="link-button" icon="note" label="New Note" href="?m=rtnoteadd&ticketid={$ticket.ticketid}"} {/if}