{trans("Owner:")}
|
{if $ticket.owner}
{$ticket.ownername}
{else}
{trans("none")}
{/if}
|
{trans("Verifier:")}
|
{if $ticket.verifierid}
{$ticket.verifier_username}
{else}
{trans("none")}
{/if}
|
{trans("Deadline:")}
|
{if $ticket.deadline}
{$ticket.deadline|date_format:"%Y/%m/%d %H:%M:%S"}
{else}
{trans("none")}
{/if}
|
{trans("Queue:")}
|
{$ticket.queuename}
|
{trans("Status:")}
|
{$_RT_STATES[$ticket.state].label}
|
{trans("Cause:")}
|
{if $ticket.cause==2}{trans("company's side")}
{elseif $ticket.cause==1}{trans("customer's side")}
{else}{trans("unknown/other")}{/if}
|
{if $ticket.deleted == 1 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
{trans("Remover:")}
|
{$ticket.delusername|escape}
|
{trans("Remove date:")}
|
{$ticket.deltime|date_format:"%Y/%m/%d %H:%M.%S"}
|
{/if}
{trans("Ticket source:")}
|
{$_RT_SOURCES[$ticket.source]}
|
{trans("Priority:")}
|
{$_RT_PRIORITIES[$ticket.priority]}
|
{if $ticket.address_id}
{trans("Location:")}
|
{$ticket.location}
|
{/if}
{if $ticket.nodeid}
{trans("Node:")}
|
{$ticket.node_name} ({$ticket.nodeid})
|
{/if}
{if $ticket.netnodeid}
{trans("Network Device Node:")}
|
{$ticket.netnode_name}
|
{/if}
{if $ticket.netdevid}
{trans("Device:")}
|
{$ticket.netdev_name}
|
{/if}
{if $ticket.invprojectid}
{trans("Investment project:")}
|
{$ticket.invproject_name}
|
{/if}
{if $ticket.parentid}
{trans("Parent ticket:")}
|
#{$ticket.parent.id|string_format:"%06d"} {$ticket.parent.name}
|
{/if}
{if $ticket.childtickets}
{trans("Child tickets:")}
|
{foreach $ticket.childtickets as $t}
#{$t.id|string_format:"%06d"} {$t.subject}
{/foreach}
|
{/if}
{if $ticket.relatedtickets}
{trans("Related tickets:")}
|
{foreach $ticket.relatedtickets as $i}
#{$i.id|string_format:"%06d"} {$i.name}
{/foreach}
|
{/if}