{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}
{if $ticket.creatorid} {/if} {if !empty($ticket.categories)} {/if}
{trans("Subject:")} {$ticket.subject|escape|truncate:50:"...":true}
{trans("Service type:")} {$_SERVICETYPES[$ticket.service]}
{trans("Ticket type:")} {$_RT_TYPES[$ticket.type].label}
{trans("Customer:")} {if $ticket.customerid} {$ticket.customername|escape} ({$ticket.customerid|string_format:"%04d"}) {if $ticket.requestor}
{$ticket.requestor}{/if} {if $ticket.requestor_phone}
{$ticket.requestor_phone}{/if} {if $ticket.requestor_mail}
{$ticket.requestor_mail}{/if} {else} {if $ticket.requestor_userid} {$ticket.requestor_username} {else} {$ticket.requestor} {if $ticket.requestor_mail}
{$ticket.requestor_mail} {/if} {if $ticket.requestor_phone}
{$ticket.requestor_phone} {/if} {/if} {/if}
{trans("Requestor:")} {if $ticket.requestor_userid} {$ticket.requestor_username} {else} {$ticket.requestor_name} {if $ticket.requestor_mail}
{$ticket.requestor_mail} {/if} {if $ticket.requestor_phone}
{$ticket.requestor_phone} {/if} {/if}
{trans("Create time:")} {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
{trans("Created by:")} {$ticket.creator}
{trans("Uptime:")} {$ticket.uptime}
{trans("Categories:")} {foreach from=$categories item=category} {if $category.checked > 0} {$category.name}
{/if} {/foreach}
{if $ticket.deleted == 1 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} {/if} {if $ticket.address_id} {/if} {if $ticket.nodeid} {/if} {if $ticket.netnodeid} {/if} {if $ticket.netdevid} {/if} {if $ticket.invprojectid} {/if} {if $ticket.parentid} {/if} {if $ticket.childtickets} {/if} {if $ticket.relatedtickets} {/if}
{trans("Owner:")} {if $ticket.owner} {$ticket.ownername} {else} {trans("none")} {/if}
{trans("Verifier:")} {if $ticket.verifierid} {$ticket.verifier_username} {else} {trans("none")} {/if}
{trans("Deadline:")} {if $ticket.deadline} {$ticket.deadline|date_format:"%Y/%m/%d %H:%M:%S"} {else} {trans("none")} {/if}
{trans("Queue:")} {$ticket.queuename}
{trans("Status:")} {$_RT_STATES[$ticket.state].label}
{trans("Cause:")} {if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}
{trans("Remover:")} {$ticket.delusername|escape}
{trans("Remove date:")} {$ticket.deltime|date_format:"%Y/%m/%d %H:%M.%S"}
{trans("Ticket source:")} {$_RT_SOURCES[$ticket.source]}
{trans("Priority:")} {$_RT_PRIORITIES[$ticket.priority]}
{trans("Location:")} {$ticket.location}
{trans("Node:")} {$ticket.node_name} ({$ticket.nodeid})
{trans("Network Device Node:")} {$ticket.netnode_name}
{trans("Device:")} {$ticket.netdev_name}
{trans("Investment project:")} {$ticket.invproject_name}
{trans("Parent ticket:")} #{$ticket.parent.id|string_format:"%06d"} {$ticket.parent.name}
{trans("Child tickets:")} {foreach $ticket.childtickets as $t} #{$t.id|string_format:"%06d"} {$t.subject}
{/foreach}
{trans("Related tickets:")} {foreach $ticket.relatedtickets as $i} #{$i.id|string_format:"%06d"} {$i.name}
{/foreach}
{button id="print-anchor" icon="print" label="Print" href="?m=rtticketprint&id={$ticket.ticketid}"}
{if $ticket.owner != $layout.logid} {button id="ticket-assign-to-me" icon="user" label="Assign to me" href="?m=rtticketedit&id={$ticket.ticketid}&action=assign"} {/if} {if $ticket.state != $smarty.const.RT_RESOLVED} {if (ConfigHelper::checkConfig('phpui.helpdesk_block_ticket_close_with_open_events')) && !empty($ticket['openeventcount'])} {trans("Ticket have open assigned events!")} {else} {if empty($ticket['verifier_rtime']) && $ticket['verifierid'] != Auth::GetCurrentUser() && $ticket['verifierid']} {button icon="verifier" label="Transfer to verifier" onclick="location.href='?m=rtticketedit&id={$ticket.ticketid}&action=verify';"} {else} {if !empty($ticket['verifier_rtime']) && $ticket['verifierid'] != Auth::GetCurrentUser()} {trans("Ticket has been transferred to verifier")} {else} {button icon="status-resolved" label="Resolve" onclick="location.href='?m=rtticketedit&id={$ticket.ticketid}&action=resolve';"} {/if} {/if} {/if} {/if} {button type="link-button" icon="clone" label="Clone" href="?m=rtticketadd&ticketid={$ticket.ticketid}"} {if $ticket.deleted == 1 && $ticket.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} {button id="restore-rtticket" icon="restore" label="Restore" href="?m=rtrestore&id={$ticket.ticketid}&taction=restore"} {button id="remove-rtticket" icon="delete" label="Delete permanently" href="?m=rtticketdel&id={$ticket.ticketid}&taction=delperm"} {else} {button id="delete-rtticket" icon="delete" label="Delete" href="?m=rtticketdel&id={$ticket.ticketid}&taction=delete"} {/if} {button type="link-button" icon="edit" label="Edit" href="?m=rtticketedit&id={$ticket.ticketid}"} {if count($ticket.images)} {button id="ticket-gallery-button" icon="gallery" label="Attachment gallery" data_gallery="{json_encode($ticket.images)}"} {/if}
{if $stats}
{trans("Requests causes (last year):")} {trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num}, {trans("Show tickets")}
{/if} {if $customerinfo}
{trans("Customer:")} {$customerinfo.customername} {$customerinfo.address}   {$customerinfo.zip} {$customerinfo.city} {if $customerinfo.phone} {$customerinfo.phone}{/if} {if $customerinfo.balance < 0}{/if}{$customerinfo.balance|money_format}{if $customerinfo.balance < 0}{/if} {if $customerinfo.groups} ({foreach from=$customerinfo.groups item=item name=groups}{$item.name}{if $smarty.foreach.groups.iteration < count($customerinfo.groups)}, {/if}{/foreach}) {/if}
{/if} {if $customernodes}
{include file="customer/customernodesbox.html"} {/if}
{include file="rt/rtticketeventlist.html"} {if $ticket.parentid}
{include file="rt/rtticketparentinfo.html"} {/if} {if $ticket.relatedtickets}
{include file="rt/rtticketrelatedlist.html"} {/if}