{$message.createtime|date_format:"%Y/%m/%d %H:%M"}
|
{trans("From:")}{if $message.type == $smarty.const.RTMESSAGE_REGULAR} {trans("Subject:")}{/if}
|
{if $message.type == $smarty.const.RTMESSAGE_REGULAR}
{if $message.customerid}
{$message.customername}
{elseif $message.userid}
{$message.username}
{elseif $message.mailfrom}
{$message.mailfrom|escape}
{else}
{$ticket.requestor|escape}
{if $ticket.requestoremail}
<{$ticket.requestoremail|escape}>
{/if}
{/if}
{if $message.phonefrom}
{$message.phonefrom}
{/if}
{$message.subject|escape}
{else}
{$message.username}
{/if}
|
{if $message.attachments}
{foreach $message.attachments as $attachment}
{documentview id="{$message.id}-{$attachment@index}" type=$attachment.contenttype name=$attachment.filename
url="?m=rtmessageview&tid={$ticket.ticketid}&mid={$message.id}&file={urlencode($attachment.filename)}"
text=" {$attachment.filename}"}
{/foreach}
{/if}
{if $message.type == $smarty.const.RTMESSAGE_NOTE}
{if $message.deleted == 1 && $message.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
{button icon="lms-ui-icon-restore" onclick="if (confirmLink(this,'{trans("Are you sure, you want to restore that message?")}')) location.href = '?m=rtrestore&id={$message.id}&maction=restore';"
label="Restore"}
{button icon="lms-ui-icon-delete" onclick="if (confirmLink(this, '{trans("Are you sure, you want to delete that message?")}')) location.href = '?m=rtremove&id={$message.id}&maction=delperm';"
label="Delete permanently"}
{else}
{button icon="lms-ui-icon-trash" onclick="if (confirmLink(this, '{trans("Are you sure, you want to delete that message?")}')) location.href = '?m=rtmessagedel&id={$message.id}&maction=delete';"
label="Delete"}
{/if}
{else}
{button icon="lms-ui-icon-details" onclick="location.href = '?m=rtmessageview&id={$message.id}';" label="Details"}
{if $msgidx > 0}
{if $message.deleted == 1 && $message.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
{button icon="lms-ui-icon-restore" onclick="if (confirmLink(this,'{trans("Are you sure, you want to restore that message?")}')) location.href = '?m=rtrestore&id={$message.id}&maction=restore';"
label="Restore"}
{button icon="lms-ui-icon-delete" onclick="if (confirmLink(this, '{trans("Are you sure, you want to delete that message?")}')) location.href = '?m=rtremove&id={$message.id}&maction=delperm';"
label="Delete permanently"}
{else}
{button icon="lms-ui-icon-trash" onclick="if (confirmLink(this, '{trans("Are you sure, you want to delete that message?")}')) location.href = '?m=rtmessagedel&id={$message.id}&maction=delete';"
label="Delete"}
{/if}
{/if}
{if $ticket.state != $smarty.const.RT_RESOLVED}
{button icon="lms-ui-icon-reply" onclick="location.href = '?m=rtmessageadd&id={$message.id}&ticketid={$ticket.ticketid}';" label="Reply"}
{button icon="lms-ui-icon-quoting" onclick="location.href = '?m=rtmessageadd&id={$message.id}&ticketid={$ticket.ticketid}&citing=1';" label="Quote"}
{/if}
{/if}
|