{include file="header.html"}

{trans("Back")}

{$_RT_STATES[$ticket.state].label} {trans($title)}
{$allow_reopen_tickets_newer_than = intval(ConfigHelper::getConfig('userpanel.allow_reopen_tickets_newer_than'))} {foreach $ticket.messages as $message}
{trans("Subject:")} {$message.subject|escape}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"}

{$message.body|escape|replace:"\n":"
"}

{trans("From")}: {if $message.customerid} {$message.customername} {elseif $message.userid} {$message.username} {elseif $message.mailfrom} {$message.mailfrom|escape} {else} {$ticket.requestor|escape} {if $ticket.requestoremail} <{$ticket.requestoremail|escape}> {/if} {/if}
{if $message.attachments} {trans("Attachments:")}
    {foreach $message.attachments as $attachment} {if !$attachment@first} {/if}
  • {$attachment.filename}
  • {/foreach}
{/if} {if ($ticket.state != $smarty.const.RT_RESOLVED || ConfigHelper::getConfig('userpanel.allow_message_add_to_closed_tickets')) && (!$allow_reopen_tickets_newer_than || $smarty.now - $allow_reopen_tickets_newer_than <= $ticket.lastmod)} {trans("Reply")} {/if}
{/foreach} {include file="footer.html"}