{block name=rtboxrow} {if $ticket.unread} {elseif $ticket.messageid} {/if} {$_RT_STATES[$ticket.state].label}
{if $ticket.priority != 0}{$_RT_PRIORITIES[$ticket.priority]}{/if}
 {$ticket.id|string_format:"%06d"}  {if is_array($filter.ids) && count($filter.ids) != 1}{$ticket.name}{/if}
{$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"} {$_SERVICETYPES[$ticket.service]}
{$_RT_TYPES[$ticket.type].label}
{$ticket.subject|escape|truncate:"100":"..."|default:" "} {foreach $ticket.categories as $ticketcategory} {$ticketcategory.name} {/foreach} {if $ticket.customerid}
{$ticket.requestor|escape|truncate:"60":"..."} {/if} {if $ticket.requestor_userid}
{$ticket.requestor_username} {elseif $ticket.requestor_name || $ticket.requestor_mail || $ticket.requestor_phone}
{$ticket.requestor|escape} {if $ticket.requestor_phone}
{$ticket.requestor_phone}{/if} {if $ticket.requestor_mail}
<{$ticket.requestor_mail}> {/if} {/if} {if $ticket.netnodeid} {$ticket.netnode_name} {/if} {if $ticket.netdevid && $ticket.netnodeid }
{/if} {if $ticket.netdevid} {$ticket.netdev_name} {/if} {if $ticket.netdevid || $ticket.netnodeid }
{/if} {if $ticket.address_id} {$ticket.vacity}, {$ticket.street} {$ticket.house}{if $ticket.flat}/{$ticket.flat}{/if} {else} {$ticket.address}
{$ticket.city} {/if} {if $ticket.deadline} {if $ticket.deadline_diff < 0} hours")}"}>{trans("Expired")} {else} {$ticket.deadline_days} {trans("days")} {$ticket.deadline_hours} {trans("hours")} {/if} {else}- {/if} {if $ticket.ownername}{$ticket.ownername|truncate:25:"...":true}{else}-{/if}
{$ticket.lastmodified|date_format:"%Y/%m/%d %H:%M:%S"|default:"-"} {if $ticket.eventcountopened}{$ticket.eventcountopened} {else}- {/if}/ {if $ticket.eventcountclosed} {$ticket.eventcountclosed}{else} -{/if} {if $ticket.state != $smarty.const.RT_RESOLVED} {if !$ticket.unread} {else} {/if} {/if} {if $ticket.state != $smarty.const.RT_RESOLVED} {/if} {if !$ticket.ownerid} {/if} {if $ticket.deleted == 1 && $ticket.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} ")}"> {else} {/if} {/block}